Your Account
Profile & Credentials
How your profile details are managed and how to change your password.
Inspector profiles are managed by the Organization Admin. You cannot edit your own name, phone number, license, or certification details — contact your administrator if any information needs to be updated.
Your profile information appears on every report you submit. Your Organization Admin is responsible for keeping it accurate — especially your license and certification details.
What Your Profile Contains
The following fields are set by your Organization Admin and are read-only for inspectors:
- Full name — Used on all reports and violation notices.
- Email address — Your login username.
- Phone number
- License number — Your state or municipal inspector license number.
- License state / jurisdiction
- License expiry date
- Certification type — e.g., QEI, state license, local code.
- Certification expiry date
If your license or certification expires, you may be blocked from submitting new reports until your administrator updates your credentials.
Changing Your Password
Changing your password is the only profile action available to you. On the Profile page, click Change Password. Enter your current password, then your new password twice. Passwords must be at least 8 characters with at least one number and one special character.