Support & Contact
How to get help when you need it.
Before contacting support, check the Troubleshooting page — most common issues are covered there. If your issue isn't resolved, use one of the channels below.
Contact Channels
Email Support
For non-urgent questions and general help. Response within 1 business day.
support@xpressinspect.com
Phone Support
For urgent issues affecting an active inspection. Available Mon–Fri, 8am–6pm ET.
(800) 555-0100
Live Chat
Available in the portal — click the chat bubble icon in the bottom-right corner. Mon–Fri, 9am–5pm ET.
What to Include in Your Support Request
To help the support team resolve your issue quickly, include the following when you reach out:
- Your name and email address registered with XpressInspect
- Inspection ID (if the issue is related to a specific inspection)
- Description of the issue — what you were trying to do, what happened, and any error messages shown
- Screenshot — if applicable, a screenshot of the error or unexpected behavior
- Browser and device — e.g., "Chrome on Windows 11" or "Safari on iPad"
Administrator Support
For issues related to your account access, inspection assignments, or organization settings, contact your Tenant Administrator first. They have direct access to manage inspector accounts and assignment queues without needing to go through XpressInspect support.
Feedback
Have a suggestion for improving XpressInspect or this documentation? Send it to feedback@xpressinspect.com. We read every message.